Jemielyn Occiano

I’m ecstatic to give you an overview of me as a professional. I have great determination when it comes to work and any challenges that cross my way. I believe that any challenge is a great way to improve, develop my skills and life learning. Explore, and know me better. Contact me directly if you need my assistance.

My Bio

I’m a freelancer based in the Philippines. I have a strong commitment to delivering value and quality. I’ am always excited to work and applying the experience and skills I’ve learned in my career in handling my work in an innovative way.

Always keen on details, can work independently without supervision or even in a team setting.

Professional History

My Qualifications

January 2020- December 2020

Social Media Virtual Assistant,

Philippine-based Veterinary Drug Manufacturer

Lead generation thru web research
Creating infographics and valuable content to promote product awareness
Prospecting, appointment setting and presenting proposals to improve Sales
Customer interaction
Creating quotation and invoice
Social Media management

September 2012 – July 2014

Order Manager, Accenture Philippines

Data/Order Entry
Quality Assurance
Conduct Outbound verification calls.
Tracking of orders and providing updates to the customers via calls and emails.
Coordinate with Engineers and technicians for configurations and installation.
Ensure order completion within SLA
Build good customer relationships, attain reliability, trust, customer retention, and ensure customer satisfaction.
Handle customer escalation.
Work with less supervision.

March 2012 -
September 2012

Post-sales Quality Analyst , Accenture Philippines

Guarantee clean order
Contract Review and validation
Sales Report
Client interaction and validation of contract if necessary

May 2011-March 2012

Order specialist, Accenture Philippines

Data Entry
Order tracking
Spreadsheet updates
Ticket opening

November 2020 - Present

Financial Adviser/Sales Associate

Lead generation, (research online for businesses that might need financial assistance)
Customer interaction (Email, cold calls, and chat leads)
Mediator between client and company

Academic Experience

My Studies

Bachelor of Science in Instrumentation and Control Engineering
Rizal Technological University

June 2006 - April 2011

Secondary Education
Saint Michael Parochial School

June 2002 - April 2006

Proficiencies

Skills and Qualifications

Administrative
Customer Service
Social Media Management
Order Management
Graphic Design
Data Entry
Research
Lead Generation
Sales

Project Management

Advanced

Project management is my expertise, I am very keen to details and timelines. As an experienced order manager I made sure that projects are on time, monitored, fulfilled and costumers are satisfied.

When it comes to Email Management, as much as possible I made sure that all emails are taken cared off before the end of the day and all client interaction thru phone is also recorded via email.

English Fluency

Advanced

Can interact, understand and communicate in English both written and oral. I used to be working for US based SME's doing inbound/outbound calls, email interaction and even pings.